Guest Services
Let us help you create your ideal stay in Chicago. Our Guest Services team is solely dedicated to making sure every detail is perfect. Enjoy a generous host of amenities including a valet, concierge and multilingual staff. For the modern professional, we offer an onsite, full-service business center to respond to all of your needs – no matter how large or small.
Concierge services are available to assist you during your stay. Contact our Concierge Desk at 312-565-6651.
Fairmont Chicago, Millennium Park strives to meet the needs of its guests with disabilities. Visit our Accessibility page to learn more. Please contact the hotel for any special requests or if you need any additional information about the hotel’s facilities and services.
Bell Staff services are available from 8:00 a.m. to 7:00 p.m.
Limited next-day laundry service is available Monday through Saturday only. Advanced notice is required.
Valet Parking is provided for overnight guests and for guests of Toro Chicago.
– 0 – 2 hours: $31
– 2 – 6 hours: $43
– 6 hours – Overnight: $81
– Daytime Function: $40
– Evening Function: $40
Monday – Thursday 6 a.m. – 11 p.m.: No overnight service
Friday 6 a.m. – Sunday 11 p.m.: Continuous service
Our staff is pleased to provide wake up calls.
Standard Internet is included, high-speed WiFi is complimentary for Accor Live Limitless members.
A $25 daily urban experience fee (plus tax) will be charged to each room. Included in the fee are the following benefits, daily credits cannot be combines during stay:
FOOD & BEVERAGE CREDIT – Enjoy a $15 daily credit towards Toro by Chef Richard Sandoval or The Lobby Bar.
LEAF SPA CREDIT – Enjoy a $35 credit towards any service in Leaf Spa.
DRY CLEANING & LAUNDRY SERVICES – Enjoy a $10 credit towards in-house dry cleaning and laundry.
LAKESHORE SPORT & FITNESS – One daily pass per guestroom to Chicago’s premier sport and wellness facility ($35 value). Passes available at the Front Desk.
TRANSPORTATION – 10% off airport transportation when reserved in advance through our concierge service.
PHONE CALLS – Local, nationwide, and long-distance calls are included.
All our guestrooms are equipped with Enseo-enabled televisions that enable users to log in to their streaming accounts, like Netflix.
Fairmont Fitness Center is available 24 hours a day on our B1 Level. Use your guest room keycard to access.
There is a FedEx Office Business onsite with staff to assist you with your printing and shipping needs. For additional information on shipping and handling, please visit the Business Center website.
Dogs and cats under 40 pounds are permitted in the hotel. The animal must be on a leash at all times and must not be left unattended in the room. There is a $150 non-refundable room cleaning fee for short-term stays. For stays 7-30 days, the fee increases to $300. Additional fees will be assessed if there are any damages incurred throughout your stay. Service dogs are always welcome and exempt of charges. Please e-mail the hotel at [email protected] to confirm your pet will be staying with you.